Return Policy & Instructions

Exchanging, replacing or returning products at ACME Supplies is easy.

Return a Product in 3 Simple Steps

STEP 1: Begin Your Exchange or Return

• Gather your Order Number and items to be exchanged/returned.
• Complete a Return Authorization form.
• Once your Return Authorization has been approved, you will be provided with a pre-paid FedEx or UPS shipping label.

Please note, no product returns will be accepted without an ACME Supplies provided Return Authorization number.

STEP 2: Package Your Return

• Place your return in a shipping box. If there are existing shipping labels, stickers, or other materials from a previous shipment, these should be removed.
• Affix the ACME Supplies provided pre-paid shipping label to your shipping box. Please note, if this label is not utilized, the shipping cost for returning merchandise will be your responsibility.
• Next to the shipping label, clearly write your Return Authorization number.

STEP 3: Ship Your Return

• Confirm that your:
  Shipping box is adequately sealed.
  Pre-paid shipping label is affixed to the shipping box.
  Return Authorization number is clearly visible on the outside of the shipping box.
• Drop off your shipping box at appropriate location:
  UPS Service Center – Find a UPS Service Center
  FedEx Office or ShipCenter – Find a FedEx location

Upon receipt of the ACME Supplies’ issued pre-paid shipping label, merchandise must be returned to ACME Supplies within five (5) business days. If instructed to return products in an alternative manner, merchandise must be returned within fourteen (14) business days from the date of issue. Please note, Return Authorizations will expire fourteen (14) business days from their issue date and no refund will be issued.

If you’d like to discuss your return via phone, please contact us at (855) 226-3787.

Exchange and Returns Processing

Once ACME Supplies has received the defective or returned product, you will be issued a credit.

Upon request to replace or exchange merchandise, a replacement order will be made and a charge will be issued against your credit card on file. No shipping charges are incurred on replacement orders. The replacement product will be promptly shipped. Please allow two (2) to five (5) business days for delivery.

Customers returning items for a refund will receive a credit to the credit card or PayPal account used for the initial purchase. The refunded amount will reflect the amount paid for the originally purchased product(s). Shipping costs cannot be refunded. Please allow ten (10) to fourteen (14) business days for return processing and refunding. Please remember, it can take up to thirty (30) business days for the refund to appear in your credit card account statement. Customers must notify ACME Supplies of any changes to the credit card or PayPal account at the time the return request is made.

Shipping, Ordering & Return Policy

ACME Supplies Shipping Errors
We apologize for any inconvenience caused by our error and will gladly take the product back, as long as you make your claims for Shipping Errors within two (2) business days of delivery of goods. Correct products will be shipped promptly if available. Please note that if the product received in error is not returned, appropriate charges will be assessed to the credit card on file. An ACME Supplies issued Return Authorization is required.

Customer Ordering Errors
We are happy to take back product ordered in error and we may assess a restocking charge for this service. ACME Supplies must be notified of the error within two (2) business days of the delivery. Returns must be in the original packaging and factory sealed. If the product is not received in salable condition, no refund will be issued. Shipping costs incurred for the return of the product(s) will be at the customer’s expense. An ACME Supplies issued Return Authorization is required.

Product-specific Return Policies
The following provides details around the specific return policies of each product type.

• OEM Ink, Toner and Office Paper Returns — All OEM ink, toner and office paper return requests must be made within fifteen (15) calendar days of the original invoice.
• Compatible/Premium Brand/ACME Supplies Brand Ink, Toner and Office Paper
  Returns — All compatible ink, toner and office paper return requests must be made within thirty (30) calendar days of the original invoice.
• Hardware and Electronics Product Returns — All Hardware and Electronics return requests (including, but not limited to printers, calculators, monitors, computers, computer hardware, computer components, cameras, and TVs) must be made within ten (10) calendar days of original invoice.
• Other Products — Return requests on all products not specifically listed in this return policy must be requested within ten (10) calendar days of the original invoice.
  Non-defective product returns must be unused, unopened and in resalable condition. If a returned product is not defective or was not result of a ACME Supplies shipping error, a restocking fee may be assessed. For all product returns, a restocking fee of the lesser of 15% or $25.00 per unit will be charged. Defective and dead on arrival (DOA) products will be tested upon receipt at ACME Supplies. See Return Policy Exceptions below for products that may not be returned as “Defective.” If the product is defective, a replacement will be shipped; if the product tests OK, it will be returned to the customer at the customer’s expense. All defective products must be returned in the original carton with ALL original pieces, packing materials and manuals.

Return Policy Exceptions
The following are exceptions to our return policy.

• Bottled Copier/Toner Supplies — all products are examined and are in salable condition before shipping and therefore are not returnable. All sales are final.
• Cartridge-Based Copier Supplies — Due to the simple nature of these products most printing errors will require a service call. To obtain a RA for this type of product, you need to provide ACME Supplies Customer Service with a letter from the Manufacturer or Authorized Service Technician describing the defect(s) identified during the service call. A copy of the letter MUST accompany the returned product.
• Food and First Aid Products — Due to the nature of these items and to ensure the safety of our customers, ACME Supplies cannot accept returns on food-related or first aid products.
• Goods Damaged by Carrier Mishandling — If the exterior package/carton is damaged by carrier mishandling and the contents have been harmed, you MUST keep the original package/carton and contact the carrier directly to file a claim.
  FedEx — Claims for FedEx shipments damaged in transit, non-delivery, or denial of signature must be made within 15 days of original invoice. FedEx Customer Service may be reached at 1-800-Go-FedEx (1-800-463-3339) or www.fedex.com.
  UPS — Claims for UPS shipments damaged in transit must be made within 30 days of date of original invoice AND the original shipping carton must be retained. UPS Customer Service may be contacted at 1-800-PICK-UPS (1-800-742-5877) or www.ups.com.
• Special Manufacturer Return Procedures — Select manufacturer policies require that customers contact them directly prior to a product being returned or exchanged. For this reason, ACME Supplies will not accept products made by these manufacturers for return or exchange and therefore cannot issue credit. However, we will do our utmost to assist customers in getting the proper resolution from these manufacturers.
  
  The following outlines the manufacturers and the respective product lines that require a customer to contact the manufacturer directly to initiate a product return or exchange.

Product Manufacturer	Applicable Products	Customer Service Phone #
American Power	All Products	800-800-4272
Canon	Printers	800-423-2366
Canon	Fax/Copiers	800-828-4040
Epson	Printers	800-922-8911
Fellowes	Shredders	800-955-0959
Iiyama	All Products	800-394-4335
Panasonic	Fax Machines	800-HELP-FAX
Ricoh	All Products	800-882-4858
Sharp	Toners	800-237-4277
Tally	All Products	425-251-5601
Toshiba	Projectors	877-523-8324
Wilson Jones	Shredders	800-222-6462 ext. 36977
Xerox	All Products	800-835-6100
3M	Projectors	800-328-1371 Option #1

ACME Supplies reserves the right to modify this return policy at any time and shall accept returns, exchanges and issue refunds at its sole discretion.